• Privacy Policy

Rotorua Duck Tours is Committed to Protecting Privacy

This privacy policy is applicable to Rotorua Duck Tours website www.rotoruaducktours.co.nz. Please ensure that you have read this and are clear on how your Personally Identifiable Information is collected, used and handled with relation to our website.

Rotorua Duck Tours Ltd is committed to providing a safe online experience and protecting your privacy.

How is your Personally Identifiable Information Used

  • To ensure that we can communicate with you to update on confirmations and tour follow ups.
  • To answer your questions.
  • To track the performance of our website and our marketing programmes.
  • To monitor and to prevent any issues with our services such as security, including fraudulent activities or other illegal activities.
  • To send you promotional information such as tour follow ups and newsletters. Please note you can opt into our newsletters and unsubscribe at any time.

How We Share Your Personally Identifiable Information

  • Rotorua Duck Tours do not sell your Personally Identifiable Information to Third Parties.
  • We will however have to provide information when it is required by law to do so.
  • This will not include website hosting partners that help us conduct our business or run our site, so long as they agree to keep this information confidential.
  • Rotorua Duck Tours uses third party sites in order to collect non personally identifiable data. This is so we are able to understand how people interact with our website, so that we are able to optimise our site.
    • Google Analytics – Privacy Policy https://policies.google.com/technologies/partner-sites
    • Remarketing – Remarketing tracking cookies are used to provide special offers to you. These are done through Google and Facebook. Ads may pop up because you have visited our site. Your personally identifiable information is not used by third parties and will only provide information such as special offers and messages from us.
    • Newsletters – Rotorua Duck Tours uses Mailchimp in order to send out Newsletters through emails. Information is collected that measures website and newsletter performance. You can remove yourself from our newsletter at any time.
    • Surveys-Rotorua Duck Tours uses Survey Monkey in order to send out Surveys through email. Information is collected that measures survey and survey performance. This is generally a one off email.

Website Cookie Use

At Rotorua Duck Tours, we utilize “cookies” to enhance your online experience. A cookie is a small text file placed on your hard disk by a web page server. Rest assured, cookies cannot be used to run programs or deliver viruses to your computer. These cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

The primary purpose of these cookies is to offer convenience and save you time. However, you have the freedom to accept or decline cookies. While most Web browsers automatically accept cookies, you can usually adjust your browser settings to decline them if you prefer. It’s important to note that if you choose to decline cookies, some of the interactive features on the Rotorua Duck Tours website may not be fully accessible to you.

We use cookies to:

  • Help personalise your visits to our site.
  • Help us improve the content functionality and reliability of our site.
  • Assess the effectiveness of the advertising on our site.
  • Enables you to use certain services on our site.

Personal Information Security

  • Your personal information is secured behind secured networks.
  • This information is only accessed by a limited number of people. These people are required to keep the information confidential.
  • All credit information provided is secured by Secure Socket Layer (SSL) technology.
  • All transactions pass through our Gateway Provider, Payment Express and not stored on our servers. WindCave Payment Express Privacy Policy

Contact Information

Rotorua Duck Tours Will update this Privacy Policy from time to time.
If you have questions about Rotorua Duck Tours Privacy Policy, please contact us at trevor@ducktours.co.nz

  • “Highly recommend this tour for families, Shaun was our guide, had so much fun, laughter music and learnt alot about Rotorua Lake District. If you are thinking of doing it - do it you will not regret it.”

    A quacking great tour!

  • “The entire experience of booking on iSite, boarding the tour, very friendly and child attentive tour operator Sean, my children ages 12 & 9 loved the entire 2 hours and so did my wife and me. Even the safety drill was conducted so well, the children and adults had a short stint at the wheel in the lakes, made them feel really special. The tour operators choice of music was excellent too. Not a moment was wasted on this lovely journey!”

    Family, Fun & Stunning Views of the Lakes of Roturua

  • “My sister and I took my two kids on a 90 minute tour which included going onto the Blue and Green Lakes. It was so much fun. We had a driver and tour guide that were a lot of laughs. The kids found it so entertaining and there were plenty of facts and info for adults too. Would highly recommend for anyone looking for something different to do.”

    Had an absolute blast

  • “We had an awesome time on our duck boat tour today - with a very entertaining tour guide (Shelly) who kept us laughing... the rain didn't stop us from enjoying ourselves either! Definitely recommend it! Thanks guys :)”

    Duck Boat tour

  • “What a great day we had. Our tour guide Marcus was very knowledgeable on the history of Rotorua. Had a great sense of humour with plenty of laughs, from start to finish, especially with our complimentary duck whistle. If your ever in Rotorua this is definitely a must do tour.”

    lots of laughs

  • “The Duck Tour is a very great opportunity to discover beautiful Rotorua and its surroundings. On a really funny tour we learned a lot and saw amazing landscape and lakes. Very unique because of this really cool vehicle, where else can you drive a duck on your own?! I would highly recommend the Duck to everybody who wants to have a special experience in Rotorua!”

    Rotorua from another nice perspective


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