COVID-19 Information

If you are feeling ill or presenting with symptoms of a cough, fever or shortness of breath please stay home and call the Healthline on 0800 358 5453 and follow the advice given.

As per the Government requirements we are contact tracing. We will require some basic contact information that we will hold securely. We also ask that each person with the Covid Tracing App complete the sign in using the QR code. We may not be able to allow you on the tour unless this is supplied.

We have a robust Covid-19 policy in place. We aim to keep our staff and our guests safe. Our staff are required to stay home if ill and are covid tested if advised to do so by the Healthline. We require all areas of the office and the Duck to be cleaned on a regular basis. Depending on the Alert levels we may implement social distancing and the use of masks on the tour (this will be advised ahead of your tour time)

Please practice good hygiene while in our store and on the Duck. We have a number of sanitizer stations both in our store and on the Ducks for your use.

Should you be unable to make the tour due to a Covid-19 related reason; if you have been tested, if you are in lockdown or if we have to cancel the tour, we will be able to provide a new tour time or a full refund. Please feel free to contact our staff on 07 345 6522 if you have any concerns.

Stay safe and we look forward to showing you our beautiful corner of New Zealand!

Keeping you safe at COVID-19 alert levels

Alert Level 1

Alert Level 2

Alert Level 2 – Delta (2021)



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