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  • COVID-19 Information

COVID-19 Information

Rotorua Duck Tours is able to Operate at all Levels of the Traffic Light System

Covid Clean NZIf you are feeling ill or presenting with symptoms of a cough, fever or shortness of breath please stay home and call the Healthline on 0800 358 5453 and follow the advice given.

We encourage the use of masks to help reduce the spread of Covid-19. Please wear a mask while in our store, our driver will advise you on the day of your tour if masks will be required on the Duck as this can be weather dependant (enclosed space with windows down during rainy days).

We have a robust Covid-19 policy in place. We aim to keep our staff and our guests safe. Our staff are required to stay home if ill and are covid tested if advised to do so by the Healthline or a public health unit. We require all areas of the office and the Duck to be cleaned on a regular basis.

Please practice good hygiene while in our store and on the Duck. We have a number of sanitizer stations both in our store and on the Duck for your use.

Should you be unable to make the tour due to a Covid-19 related reason; if you have been tested, if you are a contact, or if we have to cancel the tour, we will be able to provide a new tour time or a full refund. Please feel free to contact our staff on 07 345 6522 if you have any concerns.

Stay safe and we look forward to showing you our beautiful corner of New Zealand!

Covid Cancellation Policy:

If your trip has changed due to Covid 19 we will, where possible transfer you to another tour date and time. If you are unable to transfer to another date then we will provide you with a refund.

If you have booked a tour and show up without a vaccination certificate and we are fully booked and turning people away a refund will not be provided.

General Rule for Cancellation:

• Cancellation fees for Rotorua Duck Tours are as follows:
• Minimum 24 Hrs to avoid cancellation Fees
• (Fees set at 50% of the cost of the trip)
• Cancellation 1 hour before the trip will incur a full-price cancellation fee.
• No shows pay full price unless a sufficient reason can be given.
• Rotorua Duck Tours will give a full refund in the event of a breakdown.

Rotorua Duck Tours is able to Operate at all Levels of the Traffic Light System

Traffic Light

 

  • “Highly recommend this tour for families, Shaun was our guide, had so much fun, laughter music and learnt alot about Rotorua Lake District. If you are thinking of doing it - do it you will not regret it.”

    A quacking great tour!

  • “The entire experience of booking on iSite, boarding the tour, very friendly and child attentive tour operator Sean, my children ages 12 & 9 loved the entire 2 hours and so did my wife and me. Even the safety drill was conducted so well, the children and adults had a short stint at the wheel in the lakes, made them feel really special. The tour operators choice of music was excellent too. Not a moment was wasted on this lovely journey!”

    Family, Fun & Stunning Views of the Lakes of Roturua

  • “My sister and I took my two kids on a 90 minute tour which included going onto the Blue and Green Lakes. It was so much fun. We had a driver and tour guide that were a lot of laughs. The kids found it so entertaining and there were plenty of facts and info for adults too. Would highly recommend for anyone looking for something different to do.”

    Had an absolute blast

  • “We had an awesome time on our duck boat tour today - with a very entertaining tour guide (Shelly) who kept us laughing... the rain didn't stop us from enjoying ourselves either! Definitely recommend it! Thanks guys :)”

    Duck Boat tour

  • “What a great day we had. Our tour guide Marcus was very knowledgeable on the history of Rotorua. Had a great sense of humour with plenty of laughs, from start to finish, especially with our complimentary duck whistle. If your ever in Rotorua this is definitely a must do tour.”

    lots of laughs

  • “The Duck Tour is a very great opportunity to discover beautiful Rotorua and its surroundings. On a really funny tour we learned a lot and saw amazing landscape and lakes. Very unique because of this really cool vehicle, where else can you drive a duck on your own?! I would highly recommend the Duck to everybody who wants to have a special experience in Rotorua!”

    Rotorua from another nice perspective

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