COVID-19 Information
Rotorua Duck Tours is able to Operate at all Levels of the Traffic Light System
If you are feeling ill or presenting with symptoms of a cough, fever or shortness of breath please stay home and call the Healthline on 0800 358 5453 and follow the advice given.
We encourage the use of masks to help reduce the spread of Covid-19. Please wear a mask while in our store, our driver will advise you on the day of your tour if masks will be required on the Duck as this can be weather dependant (enclosed space with windows down during rainy days).
We have a robust Covid-19 policy in place. We aim to keep our staff and our guests safe. Our staff are required to stay home if ill and are covid tested if advised to do so by the Healthline or a public health unit. We require all areas of the office and the Duck to be cleaned on a regular basis.
Please practice good hygiene while in our store and on the Duck. We have a number of sanitizer stations both in our store and on the Duck for your use.
Should you be unable to make the tour due to a Covid-19 related reason; if you have been tested, if you are a contact, or if we have to cancel the tour, we will be able to provide a new tour time or a full refund. Please feel free to contact our staff on 07 345 6522 if you have any concerns.
Stay safe and we look forward to showing you our beautiful corner of New Zealand!
Covid Cancellation Policy:
If your trip has changed due to Covid 19 we will, where possible transfer you to another tour date and time. If you are unable to transfer to another date then we will provide you with a refund.
If you have booked a tour and show up without a vaccination certificate and we are fully booked and turning people away a refund will not be provided.
General Rule for Cancellation:
• Cancellation fees for Rotorua Duck Tours are as follows:
• Minimum 24 Hrs to avoid cancellation Fees
• (Fees set at 50% of the cost of the trip)
• Cancellation 1 hour before the trip will incur a full-price cancellation fee.
• No shows pay full price unless a sufficient reason can be given.
• Rotorua Duck Tours will give a full refund in the event of a breakdown.
Rotorua Duck Tours is able to Operate at all Levels of the Traffic Light System
