Guardianship and Hospitality


Kaitiakitanga in it’s essence means to care for our land. Tiaki means to care for nature, people and culture. A ‘kaitiaki’ is a guardian, keeper, preserver, conservator, protector. The addition of ‘tanga’ denotes preservation, conservation and protection. If we do our job as Kaitiaki of our land then our land in return will look after us. We only have one land. Our well being and identity as the human race depends on our land and environment.

Everyone who rides on our tours, our drivers and our staff have responsibility as Kaitiaki (guardians) of our land. Our drivers practice this by ensuring we leave no litter behind and also by ensuring our vehicles have little to no environmental impact on our lakes. Through rigorous maintenance that is undertaken every single morning we strive to ensure that our land remains in the same pure state as when we found it. We also check our vehicles for aquatic weeds and pests after we come off our lakes. This is to ensure that we do not spread these pests from lake to lake and again ensures and preserves the quality of our lakes.

The Tiaki promise is something that anyone who visits New Zealand should follow. The short video below explains the Tiaki promise and what it means to New Zealand.

Tiaki Promise: For travelers to New Zealand

While you the tourist travel through New Zealand please make a commitment to care for New Zealand for now and future generations. By taking on the Tiaki Promise you are committed to ensuring you are acting as a guardian and protecting and preserving our home.

You can also learn more about the Tiaki promise here


Manaakitanga all about being hospitable and showing respect, generosity and kindness towards others.

Our unique kiwi style of hospitality has a direct connection to the values of mannakitanga and helps to ensure people have a memorable visit to New Zealand.

As is the case with many Māori words – the meaning of manaakitanga is much broader than a one word or direct translation.

Broken down into three parts: mana-ā-ki which loosely translates as ‘the power of the word’ and reminds hosts to be expressive and fluent in welcoming visitors. Another explanation has the words ‘mana’ meaning ‘prestige’ and ‘ki te tangata’ meaning ‘to the people.’ This points out the importance of enhancing the mana or power of our guests and their importance to us when they visit our country.

From a tourism perspective it is about ensuring that we want our guests, both domestic and international to feel welcome and valued when they visit New Zealand.

Rotorua Duck Tours likes to adhere to the values as set out under Manaakitanga. Everybody is treated with respect and care. Our guides and front office staff love to go above and beyond to ensure guests leave having thoroughly enjoyed our kiwi hospitality. Our guides take a genuine interest in our clients and love to engage with them to find out where they are from what they do . Our guides are passionate about NZ and Rotorua and are extremely knowledgeable on the history of the area. Our guests are encouraged to ask questions from our guides so that we can better tailor our tours to their needs.



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